Call Center Solutions
Powering Exceptional Customer Experiences
At SkyMatrix Technology LLC, we design and implement intelligent call center solutions that enhance customer service, improve agent productivity, and reduce operational costs. Whether you need a cloud contact center or a hybrid deployment, we’ve got you covered.
1 Cloud-Based Call Centers
Scalable, browser-based platforms for remote and hybrid teams
Fast deployment with minimal hardware investment
Global reach with local presence options
Fast deployment with minimal hardware investment
Global reach with local presence options
2 On-Premises & Hybrid Contact Centers
Full-featured PBX and ACD systems
Integration with VoIP, CRM, and helpdesk software
Custom routing rules and call handling policies
Integration with VoIP, CRM, and helpdesk software
Custom routing rules and call handling policies
3 Intelligent Call Routing
Skills-based routing, IVR, and queue management
AI-assisted call flows and chatbots
Callback scheduling and queue position notifications
AI-assisted call flows and chatbots
Callback scheduling and queue position notifications
4 Analytics & Reporting
Real-time dashboards and historical performance reports
SLA tracking, agent metrics, and customer satisfaction scores
Call recording and quality assurance tools
SLA tracking, agent metrics, and customer satisfaction scores
Call recording and quality assurance tools
5 Integrations & Features
CRM integrations: Salesforce, Zoho, HubSpot, Zendesk
Omnichannel support: Voice, chat, email, SMS, and social
Workforce management: Agent scheduling, break tracking, adherence
Security & compliance: PCI-DSS, HIPAA, GDPR, and call encryption
Omnichannel support: Voice, chat, email, SMS, and social
Workforce management: Agent scheduling, break tracking, adherence
Security & compliance: PCI-DSS, HIPAA, GDPR, and call encryption
6 Technologies We Support
3CX, Genesys Cloud, Five9, Twilio Flex, Avaya, Cisco UCCX
VoIP/SIP platforms with robust contact center modules
AI & Automation tools: Google Dialogflow, Amazon Lex, OpenAI integration
VoIP/SIP platforms with robust contact center modules
AI & Automation tools: Google Dialogflow, Amazon Lex, OpenAI integration
7 Why Choose SkyMatrix?
Full-cycle service: design, deployment, training, and support
Cloud migration expertise for legacy call centers
Custom development for specialized workflows
24/7 monitoring, support, and disaster recovery planning
Cloud migration expertise for legacy call centers
Custom development for specialized workflows
24/7 monitoring, support, and disaster recovery planning
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